**** Update (03/10/18) ****
PoweredByPenguins are no longer replying to emails or support tickets from customers. If you have existing services with them please move them ASAP. Please read the new FAQ at the bottom of this article.
PoweredByPenguins have now closed their doors to new customers & have told existing customers to move all of their services. Below you will find information of the email which was sent out to their customers & also full details of what i can do to help.
It is with regret that powered by penguins will be accepting no new orders.
Existing customers –
When we set out, there were two of us dealing with things, and it worked quite well. Unfortunately my partner left things to me. As my own work and family commitments have increased i have found it increasingly difficult if not impossible to keep up with things on my own. Unfortunately the time has come to close things down. This is not a decision i have taken lightly, but i cannot offer the level of service that we originally set out to provide. I feel this decision should have been made 12-18 months ago, but i couldnt bring myself to close things down.
I wholeheartedly apologies for the lack of service i have provided in recent times.
Over the coming weeks and months i would ask all customers to move services to a new provider.
I am currently making arrangements with Heart internet (our server suppliers) to offer an easy way to move to their services. This should lessen any impact and make the transition to a new provider a lot easier if you wish to choose them as your hosting provider. I will update this announcement in due course.
Customers on monthly subscription – Please make no further payments. Please make provisions to move services to an alternative supplier within 2 months. Hosting within this period will not be charged.
Customers on yearly/biyearly – Please make provisions to move services to another provider before the end of your subscription.
Recent Orders – Please request a refund via paypal, all valid requests for refunds will be accepted.
Existing Tickets – All existing tickets have been closed to enable me to deal with immediate issues. Please open a new ticket if you have a domain that requires renewal. Please also note that i will try to deal with all issues as quickly as possible but there is likely to be a delay due to the number of requests i will likely have to deal with.
All recurring payments have now been cancelled within Paypal.
Once again apologies for any inconvenience, and thankyou for your support over the years.
So what now?
This offer is only open to PoweredByPenguin customers.
To take advantage of this offer please us the enquiry form (linked below) to requires a promotional code for the package you require, this will be then sent to the email address you added on the form. This promotional code will need to be used when ordering your hosting package.
Once you have received your promotional code, you will need to visit the hosting packages page and order the required package. Please ensure you use the promotional code and validate it in the appropriate place.
If you require your website moving from PoweredByPenguins please state this in the order notes & also provide a valid email address to which you can be contacted once the move has been completed.
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